I accept secure payments with credit cards and PayPal.
Yes! But I can’t process this payment method through the online shop.
Please reach out by email at ivanacastellano.work@gmail.com with your order and shipping information and I will send you the invoice with the details.
Please consider paying during the next 24 hours after I send you the invoice and include these shipping details:
- Name and surname
- Street address or post office box
- City, country
- Your phone (optional)
Orders within Croatia
For domestic orders within Croatia you can choose from 2 services:
- Preporučena posiljka plus (Registered mail plus) - 5 € (37,67 HRK)
- Paketomat (Paket 24 Box) - 3 € (22,60 HRK)
Orders within Europe (EU and non-EU countries)
- Priority registered mail - Tracked - 12 € (90,41 HRK)
Rest of the world
- Priority registered mail - Tracked - 20 € (150,69 HRK)
Shipping from Zagreb, Croatia.
Please keep in mind, for orders outside of Europe, you may be charged local import duties and customs charges on the arrival of the goods in your country.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
All orders will be posted within 1-3 working days.
If some products will be available to ship later, the date will be specified in the product description.
If there will be a significant delay in the shipment of your order, I will contact you.
The delivery time will depend on the post office and customs. All orders are sent with tracking numbers.
Estimated Delivery time:
- Croatia: 2 - 4 business days
- Europe: 4 - 12 business days
- Rest of the world: 10 - 30 business days
Please keep in mind, for orders outside of Europe, you may be charged local import duties and customs charges on the arrival of the goods in your country.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
You will receive a Shipment Confirmation email once your order has been shipped.
Zagreb, Croatia.
Yes! I live on the west side of the city, so I will be able to meet at the Park dr. Franje Tuđman.
I suggest Tuesday or Thursday between 5:00 p.m. and 8:00 p.m.
I will contact you to coordinate the exact day and time. The order will be ready in 1 - 3 days after you placed your order. We can meet next to the tram stop.
🎄
During December I will participate in the following Art Fairs, so you can buy ahead and just come say hello and pick up your order over there.
NEXT FAIRS IN ZAGREB
- 18.12. (Sunday - from 8:00 to 16:00 h ) 'Projekt Ilica: Q'ART - DAR MAR'. - STAND NUMBER: 245
- 10.12. (Saturday - from 11 to 18 h) Art i Zanat - Božićni sajam / BUSTAN BAR Varšavska ul. 8
During checkout, you can detail your pick-up location.
If you have any further questions please write me an email ivanacastellano.work@gmail.com.
Da! slobodno mi se obračate na hrvatskom :)
Oh, thank you!! ❤️ You can write one on Google Business
shorturl.at/aqVY1
I am super happy with the fabric quality. The colors and textures are amazing!
I print in Caspar-Design. Find more about them here shorturl.at/cJO13
No, but you can some of my products in the following lovely shops:
- BABUSHKA BOUTIQUE / Vlaška Ulica 7, Zagreb, Croatia
- BABUSHKA BOUTIQUE / Stari trg 18, Ljubljana, Slovenia.
- YAHHŌ GALLERY / Marka Andrijića 16, Korčula, Croatia (seasonal shop - only during summer)
- BEHAR / Grisia 3, Rovinj, Croatia (seasonal shop - only during summer)
All products are made to order. I am not able to refund or exchange your order.
Please contact me if you have any problem and I will do my best to find a solution.
I can’t cover any extra shipping costs.
If you received the wrong product please contact me as soon as possible.
ivanacastellano.work@gmail.com
I am so sorry! I am not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please do it via email ivanacastellano.work@gmail.com.
I will answer as soon as possible.
Working hours: From Monday to Friday 9 AM–5 PM

Ivana Castellano Obrt za usluge dizajna i trgovinu Vl. Ivana Florencia Castellano.

Shop

Lavender Bags

FAQ•PAYMENT SHIPPING & DELIVERY•REFUNDS•PRIVACY POLICY.

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HOW CAN I PAY?

CAN I PAY VIA BANK TRANSFER?

HOW MUCH DOES SHIPPING COST?

DELIVERY TIME & CUSTOMS

SHIPMENT CONFIRMATION & ORDER TRACKING

WHERE ARE YOU LOCATED?

I AM IN ZAGREB! CAN I PICK UP MY ORDER IN PERSON?

DO YOU SPEAK CROATIAN?

I LOVE MY ORDER! WHERE CAN I WRITE A PUBLIC REVIEW?

WHERE DO YOU PRINT THE FABRIC?

DO YOU HAVE A PHYSICAL SHOP?

REFUNDS AND EXCHANGES

MY PACKAGE ARRIVED DAMAGED

WHERE DO I CONTACT YOU?